Started in 1989 as a transport office based in Sana'a, Republic of Yemen, THE TRUST LINE FOR TRANSPORTATION SERVICES and logistics was established in the year 2000 as a specialized firm in the field of land transport, warehousing, distribution, logistics, freight for- warding, customs clearance and ports services, and has contributed over 16 years to the development and upgrade of transport services, logistics and provision of integrated solutions to ensure the .highest level of quality services.
To be recognized among the market leaders at the regional and international levels, and develop the concept of transport and logistics to become a leading player in our industry.
To deliver effective and cost-economic transport and logistic services to our customers, exceed their expectations and desires and to meet their needs according to the highest quality and safety standards.
Excellence, Innovation, Credibility.
We are committed to the provision of all types of services and facilities in the field of land, sea and air transport to carry goods of all kinds from and to all over the country, in addition to the possibility of tailoring all appropriate solutions for all types of problems that we are likely to face.
To ensure that we carry out this duty in the most appropriate manner and to main- tain out line of operation according to a carefully-worked out business strategy we have developed on the basis of our long experience, studies and researches in our field of business, we have placed our utmost focus on the delivery of our service in a sophisticated style and high commitment to meet the desires of our customers.
We would like to thank all companies, humanitarian organizations and individuals who have granted us their confidence, and are looking forward to and seeking develop our services and provide whatever we can, and to a broader and stronger partnership with our potential future customers.
Our organization has an integrated team working with team spirit. Indeed, the secret of our success is an outcome of the synergies and collective efforts of all departments as follows:
1- We have a well-trained and qualified administrative and field staff with extensive experience and specialized in customer service, development of work approach- es and tailoring optimal ways to deal with the circumstances and variables that may cause delays and obstruct the accomplishment of the duties. Our team is also known for their ability to cope with pressure and work requirements.
2- Follow up the progress of each operation, communicate with the customer and identify the client's comfort level in the implementation of the service, listen to and consider all proposals and customer feedback.
3- Qualified staff assigned for the selection of the appropriate means of transport.
4 - Staff to follow the movements of transport trucks in real-time and update the customer on the progress in a timely manner .